Discussion: Rethinking your customer retention strategy
Our next Retail Leaders Forum discussion focuses on customer retention and how to start rethinking your strategy when so much has changed. While there is much discussion around loyalty programmes, simply persuading an existing customer to buy again is a challenge for...Discussion: EU order processing post Brexit
Many retailers have struggled in recent weeks with export and import of goods into and out of the EU orders post Brexit. There is confusion on paperwork to manage duties and clearance that is having a knock on effect on deliveries. There is also a new rule of origin...Discussion: 2020 retail learnings and predictions for 2021
This is a guided conversation on what Retail Leaders learned to do differently in 2020 and what change is predicted ahead. David Lockwood co-owner of Tapestry will chair and introduce the session, giving key stats and overall learning on the multi-channel retail...Discussion: Will Peak season plans need adapting, what changes can you practically make?
The 2020 Peak trading season will be unlike any other. Most multi-channel retail brands have been forced to adapt their Peak season plans in anticipation of changing customer needs, supply chains, delivery capability and for some, the change in sheer numbers of...More Videos & Podcasts
How is working with Tapestry adding value to your business? Jessica Franklin, Head of Marketing & Customer, Jigsaw Clothing- How is working with Tapestry adding value to your business? Ryan Shannon, Managing Director, BAM
- How is working with Tapestry adding value to your business? Lauren Juster, Sales & Marketing Director, Biscuiteers
- The Joy of Marketing Podcast: How to analyse your customer data
